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Hello team!!!
I think it would be great if can select which fields are available to filter timeline records. For instance, today I had a request to add the Owner field and it seems that is not possible as it is explained here (https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#filter-records-on-timeline).
Would you consider this as an improvement?
Thanks,
Ale
I think it would be great if can select which fields are available to filter timeline records. For instance, today I had a request to add the Owner field and it seems that is not possible as it is explained here (https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#filter-records-on-timeline).
Would you consider this as an improvement?
Thanks,
Ale
STATUS DETAILS
Needs Votes
Comments
Please escalate as we have dire need for this.
Category: Account, Contact, Calendar and Activity Management