Allow Customization of the Knowledge Article Preview Screen in Dynamics 365 Customer Service Workspace
Currently, when agents search for knowledge articles in the app side pane of Customer Service Workspace and double-click to preview them, the display is restricted to a fixed, system-controlled set of fields (Title, Favorite count, Views, Modified date, and Content).
There is currently n...
Enhancing resilience and diagnostics of Timeline control in Dynamics 365
When such issues happen, it is difficult to pinpoint the exact cause due to limited visibility into the Timeline rendering process. For example:
- The control may fail when encountering undefined or unexpected data, but no clear diagnostic information is provided
- Conflicts bet...
STATUS DETAILSNew
Improving Navigation Behavior in Grouped Views (Model-driven Apps)
To improve usability and consistency in model-driven apps, it would be beneficial to enhance the navigation behavior of lookup columns when grouping is applied in views.
Currently, when users apply grouping in a view, lookup columns are no longer clickable for navigation, even when those...
Allow customizing the Teams Dialer "Connect a record" search suggestion columns (e.g., show the Contact's parent Account)
Current behavior
When making or receiving a call with the embedded Microsoft Teams dialer in Dynamics 365 Sales, users can associate the call with a record during the call via the Details tab → Connect a record. The search-suggestion list in this field displays a fixed ...
Notify admins when a license, security-group, or environment change automatically removes Dataverse security roles
Problem Today,
when a user is removed from an environment's security group or when a licensing / Power Platform assignment change affects that user, Dataverse automatically disables the user account and removes their security roles (e.g., Basic User, Environment Maker)....