Currently, when agents search for knowledge articles in the app side pane of Customer Service Workspace and double-click to preview them, the display is restricted to a fixed, system-controlled set of fields (Title, Favorite count, Views, Modified date, and Content).
There is currently no way to display custom fields (e.g., specific metadata, classification, or internal tags) on this preview screen, even if those fields are added to the Knowledge Article forms (Interactive Experience or Main forms).
Requested Improvement:
We request the ability to customize the Knowledge Article Preview/Read-only screen. Specifically:
- Allow administrators to select which fields (including custom fields) are displayed in the preview.
- Enable the preview screen to respect the layout of a specific form (e.g., the "Knowledge Article for Interactive Experience" form).
- Ensure that any custom fields displayed are read-only to maintain the integrity of the preview experience.
#Dynamics365 #CustomerService #KnowledgeManagement #Customization
Comments
これは私の客様も合っている！マイクロソフト早く改善するべきだ！
Category: Knowledge Management
Great idea!
Category: Knowledge Management
Great idea! Please see this and improve our platform @microsoft
Category: Knowledge Management
Tôi cũng cần cái này, cảm ơn bạn đã nêu bật ý tưởng.
Category: Knowledge Management
what a good idea.
Category: Knowledge Management
good
Category: Knowledge Management
This is a useful idea. Please implement it soon in the future.
Category: Knowledge Management
It's good idea, hope will have it soon!
Category: Knowledge Management
Wonderful idea!!!!!!!!
Category: Knowledge Management
Good idea, hope to see a more flexible system.
Category: Knowledge Management