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Session Restore feature in Customer Service Workspace App is not Reloading the Newly Created Sessions/Tabs


More details can be checked in Support Ticket: 2501300040008869


Issue Statement:

====================

Users have enabled a new session feature that reloads screens that were open when th...

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Category: Channel Integration Framework (25)

STATUS DETAILS
New

DTMF tone are not hearable to the agent


When an external call is in progress, the first agent, while transferring the DTMF to the consultee or the second agent, is not hearing the dialpad tone. We have identified this as a known limitation. We are requesting to add this feature in future deployments, as customers are looking for thi...

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1 Comments

Category: Voice - IVR (13)

STATUS DETAILS
New

Enhancement Request: Identify Related Entity Causing Duplicate Key Conflict During Lead Merge


Title:

Enhancement Request: Identify Related Entity Causing Duplicate Key Conflict During Lead Merge


Product

Dynamics 365 Sales / Dataverse


Scenario/Problem Statement:

When merging Lead recor...

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Category: General (2397)

STATUS DETAILS
New

Localization defect: 80/20 field (Custom Column) renders as blank (“leer”) in Power BI when Dynamics 365 user language is set to German


Product

  • Dynamics 365
  • Power BI (Dynamics 365 dashboards / visualizations)
  • Multilingual / Localization

 

Idea Type:

Product defect (Localization & data rendering issue)

 

Problem Description:...

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Category: General (2397)

STATUS DETAILS
New

Enhance Data Masking to Preserve Format (Spaces/Hyphens) and Support Regex Capture Group Replacement


Title:

Enhance Data Masking to Preserve Format (Spaces/Hyphens) and Support Regex Capture Group Replacement

Creating based on the ICM: 21000000969604

 

Description:

Currently, the data masking (redaction) feature in Dynamics 365 C...

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Category: Customer Service Admin Center (77)

STATUS DETAILS
New