When an external call is in progress, the first agent, while transferring the DTMF to the consultee or the second agent, is not hearing the dialpad tone. We have identified this as a known limitation. We are requesting to add this feature in future deployments, as customers are looking for this functionality.
Comments
Really critical if you are working with support departments and IVR mens where customer numbers and case numbers are requested. The audio feedback of a tone would make it so much easier to know if you've entered the numbers correctly with each click.
Category: Voice - IVR