Chat functionality available in other apps (not standalone)
It would be great for the Chat functionality to be available in other apps (Customer Service Hub for example) rather than having to currently rely on the user being logged into the Omnichannel for Customer Service app.
Category: Omnichannel for Customer Service (60)
Email Engagement Follow should always be automatic
Currently, only new emails from D365 are being auto followed but not replies or emails sent via Marketing Lists/Quick Campaigns. It would be great if this functionality could be implemented for more consistency.
Category: Relationship Intelligence (Who Knows Whom, Talking Points, Notes Analysis) (24)