Chat functionality available in other apps (not standalone)


It would be great for the Chat functionality to be available in other apps (Customer Service Hub for example) rather than having to currently rely on the user being logged into the Omnichannel for Customer Service app.

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Category: Omnichannel for Customer Service (54)

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Needs Votes

Insert Hyperlink button for Email Templates available in browsers other than Microsoft


Insert Hyperlink button for Email Template available in browsers other than Microsoft

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Category: General (126)

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Email Engagement Follow should always be automatic


Currently, only new emails from D365 are being auto followed but not replies or emails sent via Marketing Lists/Quick Campaigns. It would be great if this functionality could be implemented for more consistency.

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Category: Relationship Intelligence (Who Knows Whom, Talking Points, Notes Analysis) (24)

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New