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When wanting to change fields on the case form header, users have to use the little downward facing arrow to perform the changes. This is perceived too many clicks and to long winded by our users and we would like to have a possibility to perform changes directly in the form header. Fields like status reasons are updated hundreds of times a day, and it would be a quick win to have these fields made editable right in the header.

Category: General
STATUS DETAILS
New