Custom Time Configuration in Block Capacity
In Dynamics 365 Contact Center, within the work stream settings, when defining the Block Capacity Time, the “Custom Time” option currently only allows values in minutes. We request an enhancement to enable setting Custom Time in seconds instead of just minutes...
STATUS DETAILS
New
Increasing the Queue Assignment Limit in User Management & Introducing Queue Profiles
When assigning queues to agents in User Management > Enhanced User, it is possible to select multiple users and update their queue assignments. However, there is a significant limitation: currently, only 5 queues can be assigned at a time.
Th...
STATUS DETAILS
New