In Dynamics 365 Contact Center, within the work stream settings, when defining the Block Capacity Time, the “Custom Time” option currently only allows values in minutes. We request an enhancement to enable setting Custom Time in seconds instead of just minutes.

This improvement is crucial, especially for businesses handling a high volume of calls, where waiting a full minute before becoming available again is not feasible. The ability to set this value in seconds would allow for greater flexibility and efficiency in managing agent availability.