2

For example, if the Field service engineer onsite need to change the feeding fiber, requirement is that, system should not create the new record with new product details, instead it should replace an existing customer asset's position in an asset tree structure OOTB.


Once the task is performed, currently a new record will get created with the details of newly used product and not getting added to the asset hierarchy.


Issue is that,

1. Currently customers are manually deleting the existing product details as old stock is returned to the company and expectation is that new product details should get auto updated with the existing product details.

2. Newly created record is not automatically getting linked to the parent asset, currently customers are updating manually.


Category: Customer Asset
STATUS DETAILS
New