Pick and release button visible
As an agent it would be nice if you are working in the customer service workspace that the pick button is also directly visible when selecting a queue item from the dashboard.
Edit and Route are currently only visible, which is preferred, but picking a queue item is something...
STATUS DETAILS
New
Email from queue mailbox instead of user by default
Our customer makes use of public queues and has shared mailboxes. When they send a mail, they would like the mail to be send from the queue mailbox and not their personal mailbox. They would like to have functionality where they can indicate that the mail needs to be send from a queue by defau...
STATUS DETAILS
New