Our customer makes use of public queues and has shared mailboxes. When they send a mail, they would like the mail to be send from the queue mailbox and not their personal mailbox. They would like to have functionality where they can indicate that the mail needs to be send from a queue by default instead of the user mailbox.
Comments
We have done this by adding a default queue for email field to the user table, then using a Javascript on the Email form based on the Creator/Owner of the email. If the user has a default queue set for email, then change the from on the email.You cannot use the existing queue on the user and change to another queue, it breaks other stuff. Needs a new field.
Category: Email