Dispatcher prefer a second color for the type of work order (case). This should be a small bar in the bottom third and indicate if it is a corrective, preventive maintenance, inspection or quoted service ticket. The today's color for the status should be still visible as this is also a valid information for the dispatcher.

Similar as request:
https://experience.dynamics.com/ideas/idea/?ideaid=b170c65a-8064-ea11-b698-0003ff68992a