Omnichannel Agent Dashboard - keep selected filtering options


By default the open work items on the Omnichannel Agent Dashboard are sorted by "modified on" in descending order". Even if I'm selecting "in ascending order (oldest conversation first)", the sort has automatically changed to "in descending order" when I go back to the Dashboard. It should be pos...

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Category: Omnichannel for Customer Service (136)

STATUS DETAILS
Needs Votes

Omnichannel Agent Dashboard - additional information on the conversation header


By default the conversation header of an entity record (case) shows the WQ, the work stream, the "case subjet", the date when the item was picked and the conversation "status reason". It would be nice to be able to provide more information on the header such as "case number" and "customer".

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Category: Omnichannel for Customer Service (136)

STATUS DETAILS
Under Review