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By default the open work items on the Omnichannel Agent Dashboard are sorted by "modified on" in descending order". Even if I'm selecting "in ascending order (oldest conversation first)", the sort has automatically changed to "in descending order" when I go back to the Dashboard.
It should be possible to keep the selected filtering options as long as I'm not going to change them again.
It should be possible to keep the selected filtering options as long as I'm not going to change them again.
STATUS DETAILS
Needs Votes
Comments
How is it possible that this isn't on the roadmap? The dasboard is absolutely useless now that the streams don't get sorted by the underlaying views..
Category: Omnichannel Agent Dashboard
Administrator on 2/8/2024 4:04:09 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Naman Agrawal
Product Manager, Microsoft