Aggregated Fields


Dynamics 365 online and on premise should enable custom field creation of type 'Aggregated Fields'. This Aggregated field will be of type long text. Usage: When the case is assigned amongst the team members or queues, the user can update on a single long text field. since, this field is of type...

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Category: Customer Service (34)

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Needs Votes

Round Robin as OOB feature


This idea is proposed for Microsoft dynamics online and on premise instances Ideology is to make feature implementation more of customization from OOB and to minimize Plug and exes written for Round Robin Logic Usage: To allocate cases/leads to each users within the queue either through alphabe...

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Category: General (733)

STATUS DETAILS
New