Hi there,

The solution is very simple and won't take more than a few minutes to implement and make lots of people happy about it.

This request is about the list of options when there is a question with multi options on PVA.

When using PVA with Dynamics 365 Customer Service or just PVA itself, the horizontal options are most likely not to be visible when it comes to show FAQ options to the clients.

Using a bit of UX, you could easily change the PVA css and then the options would be well accommodated in a vertical list inside the chat window.


The only code needed to make it to work is as follow:

.react-film__filmstrip__list { display: block !important; word-wrap: break-word !important; }

.react-film__filmstrip__item { padding-left: 0 !important; } 

.react-film__filmstrip__item { padding-right: 0 !important; }

If the PVA developers could implement this change, that would be awesome.

Kind regards,


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Ideas Administrator

Moving to the Virtual Agent forum.