Graphical tool for designing seating arrangements
The VIP events team would like a visual tool (similar to Visio) to enable them to design table layouts (bespoke for each event) and then for them to create 'seat spaces' and manually assign all the guests who have RSVP'd to a seat (using a 'drag and drop' probably). The seating arrangement sh...
Auto-Create VIP guest briefing document
Our VIP events team provide all senior company staff attending a VIP event with a folder detailing the background of the guests invited to high profile events. This will be especially detailed for guests sitting at the same table as company staff. These are currently manually created, but it...
Identifying contact using all email fields
Currently when someone registers for an event it matches only on Email address 1. Our company holds more than one email address for our contacts, and we are finding many duplicate records are being created as an Event registration using Email 2 is creating a new record for a contact. The reg...
Adjust all emails to send Large Font versions, to Contacts who have requested them.
If a contact requests emails to be sent in Large Font (maybe because they have a visual impairment) then the app should automatically adjust the text of any email to a larger font for that recipient only.
Auto translation of emails into recipient's preferred language
If a Contact has a preferred language, then the Customer I&J app should automatically translate any email text into that preferred language for that recipient.
Seeing an overview of all customer journeys
We would like to be able to 'zoom out' and see all the customer journeys that someone can trigger and be on, so that we understand the whole comms service design.