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Seeing an overview of all customer journeys

Caroline Westbrook on 10/15/2024 2:27:42 PM

We would like to be able to 'zoom out' and see all the customer journeys that someone can trigger and be on, so that we understand the whole comms service design.

Category: Customer Journey Design
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 10/21/2024 8:00:32 PM

Can you please clarify? "Journeys that someone can trigger" can be any journey since we dont really know which audience member will raise what trigger. And when you say "be able to 'zoom out' and see" are you looking for list of journeys or actual visual paths (which is likely not going to fit within a viewvable screen/page area).