Power Automate Button with User Input: Table record selection
When a user select e.g. a list of contacts, he/she can run a power automate flow button which asks him/her to select a record from an (by the automate builder defined) entity so that the power automate flow can work on the contact and selected record(s).
In the button he/she c...
Cases for Recend Records sort order by descending created on
When a call comes in, the conversation is opened. Right hand side recent cases refers to the public view 'Cases for Recent Records'. there is no sort order defined. for one of our customers, there have been many cases open.. the agent wanted to have the newest created cases to be on top. the r...
automate parent / child ticket by topic
a standard situation is that e.g. a printer is out of order. this leads to a very high number of cases created for the very same root cause maybe dozens if not hundreds of employees (for larger companies) make a ticket since they could print on a specific "printer 002" (or just any printer if ...