a standard situation is that e.g. a printer is out of order. this leads to a very high number of cases created for the very same root cause maybe dozens if not hundreds of employees (for larger companies) make a ticket since they could print on a specific "printer 002" (or just any printer if all printing services get down) in minutes.

Therefore, it would be great to have an OOTB functionality which could detect and add all child tickets to the first ticket created for this topic. maybe even like suggested and confirmed (depending on the likelyhood with ai) and select in bulk, un select some and then have the selected ones confirmed with one button (if you want to make a fancy solution) i know you could use copilot studio ... why not offer an OOTB functionality and let customers adopt it then have each customer re-invent the wheel...