Session Restore feature in Customer Service Workspace App is not Reloading the Newly Created Sessions/Tabs
More details can be checked in Support Ticket: 2501300040008869
Issue Statement:
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Users have enabled a new session feature that reloads screens that were open when th...
STATUS DETAILS
New
DTMF tone are not hearable to the agent
When an external call is in progress, the first agent, while transferring the DTMF to the consultee or the second agent, is not hearing the dialpad tone. We have identified this as a known limitation. We are requesting to add this feature in future deployments, as customers are looking for thi...
STATUS DETAILS
New