6

Hi team,


Could we have multiple swim lanes like what we had before in OBM?


Use cases:


  1. We usually have series of events held in different states. Confirmation emails contain different details, and it all depends on which state events members are registering. In OBM, we have 5 swim lanes with 5 segments and 5 emails, all under 1 Journey.
  2. Ability to include a "Seed List", which is a list of internal staff to receive a copy of the live email sent to members. As this is not a native feature, we run it as a separate swim lane, so that results are not skewed by internal staff metrics.


With the use cases above, it is almost having to repeat a simple step twice by adding each segment twice - once at the start, and one in the branch. This is so prone to error as missing a segment at the start will mean some members won't be receiving emails.


Please consider restoring the functionality.


Thanks!

STATUS DETAILS
Needs Votes
Ideas Administrator

Does branching solve the swim lane requirement? Does the CC feature in email solve the email copy request?