6

Hi team,


Could we have multiple swim lanes like what we had before in OBM?


Use cases:


  1. We usually have series of events held in different states. Confirmation emails contain different details, and it all depends on which state events members are registering. In OBM, we have 5 swim lanes with 5 segments and 5 emails, all under 1 Journey.
  2. Ability to include a "Seed List", which is a list of internal staff to receive a copy of the live email sent to members. As this is not a native feature, we run it as a separate swim lane, so that results are not skewed by internal staff metrics.


With the use cases above, it is almost having to repeat a simple step twice by adding each segment twice - once at the start, and one in the branch. This is so prone to error as missing a segment at the start will mean some members won't be receiving emails.


Please consider restoring the functionality.


Thanks!

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