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Many other CS system have a more formal workflow process for post call wrap-up including assigning a call code and other information for reporting purposes.
Would it be beneficial for us to have a more formal or structured wrap-up process post-interaction/call?
STATUS DETAILS
Completed
Administrator on 4/4/2023 3:20:27 PM
Omnichannel workstream allows admins to configure a wrap up time as part of the workstream:
Create and manage workstreams | Microsoft Learn