Using server-side synchronisation and Email Router on CRM Online never seems to work correctly, and it is rather unstable.
Customers keep getting an error message such as 'An error occurred while creating the incoming email "xxx" in Microsoft Dynamics CRM for the mailbox ', and there has been no fix available to overcome the issue.
A customer has emails settings as below;
-Server Profile is Microsoft Exchange Online
-Imcoming emails setting set to Server-side Sync or E-mail Router
-Outgoing emails setting set to CRM for Outlook
-Appointments, Contacts, Tasks are using Server-side Sync
We have looked into Workflows and Permissions, but it does not seem to casuse the error.
Even looking at Traces for CRM, it did not help us.
It would be very important for CRM Online users to know that both imcoming emails and outgoing emails are working responsively wtihout any unexpecting errors.
Comments
We are experiencing a similar kind of problem. The only difference is that we are using out-of-box Email to Case functionality...and server side sync of this support email keeps crashing every 2-3 days (we are not using router). This has become a real pain area now for us and even our customers.
Category: Microsoft Office Integration
I have different problems every time I configure it even though the each set up should be the same. I have been tasked with deploying server-side sync for a number of customers using CRM Online and Exchange Online. There has been nothing unusual with any of the implementations, in fact most have been pretty much standard. Yet, I have had issues with every single implementation and have had to open support cases with Microsoft for most of them.
Category: Microsoft Office Integration
+1 on this. SSS/Router is horrible and causing us to consider other products. I've talked to Microsoft engineers and one told me that the root problem lies within Exchange Online and also that engineers sometimes has to shut down CRM components to deploy Exchange Online fixes. It's time for Microsoft to really acknowledge this pain and provide a permanent solution. Please give it top priority!
Category: Microsoft Office Integration
+1 on this. SSS/Router is horrible and causing us to consider other products. I've talked to Microsoft engineers and one told me that the root problem lies within Exchange Online and also that engineers sometimes has to shut down CRM components to deploy Exchange Online fixes. It's time for Microsoft to really acknowledge this pain and provide a permanent solution. Please give it top priority!
Category: Microsoft Office Integration
Administrator on 11/23/2016 7:32:09 AM
we have done many reliability improvements for server side sync in last 2 years. If you are still have issues with reliability, please file support requests and escalate them. we will look into them.