So basically, the price doesn't get activated in D365 until they print out the label and then put it on the shelf then from the PDA, they scan it and now it is active.”.
This has been a request for retailers that need to have stocked items pricing with displayed shelf labels. The pricing is generated generally through the Trade Agreement which will be date driven, but if the stores run behind putting the new prices on the shelf or take to long to pull down a promotional pricing label, they run the risk at checkout having the wrong pricing for the customer.
Comments
There would need to be some mechanisms in place to highlight prices that have not been 'activated' in store, for HQ employees to chase etc. Otherwise, we will end up with a mismatch of pricing between stores and items selling at margins different than anticipated by the merchandising teams.
This solution doesn't fully solve the problem;
1. There may be multiple facings in the store that need to be updated
2. Some products may be individually price marked as opposed to shelf labelling
3. If monitoring is in place on the store to ensure they 'process price activations' in a timely period - it could be open to abuse, (i.e. Manager just scans all the new labels and doesn't actually affix, in order to stop head office chasing - which defeats the point of the enhancement).
Additionally, it could lead to more confusion in store - when the associate scans the item and the customer says - I saw it online / in another store / in a catalogue or advert, for a different price - how do they validate the price the system is showing them is actually wrong caused because they haven't activated it locally, and work out what it should be.
Personally - I feel if investment is to be made in this area - it should first focus on the difficulties in us being able to identify price changes as/before they happen in store (i.e. something in POS or HHT where I can list price changes which have not yet had new labels printed, scheduled to go live tomorrow - to then be able to determine what actions need to be taken - could possibly tie into task management?).
How to determine the correct action - Some of this is possible already, but need to be able to identify how many facings, which products are individually marked etc.
And then how to physically print the labels to a label printer. Which has been number 1 on ideas, since we were on Customer Voice!! https://experience.dynamics.com/ideas/idea/?ideaid=85d69b7a-5eaf-e711-80c0-00155d7cd0b4
Category: Pricing, Discounts, and Taxes
Administrator on 2/4/2023 12:55:52 PM
We will continue to monitor the votes and feedback here to determine its position on our future roadmap.