Bank and safe drop from blind closed shift
When I am demonstrating the functionality around cash and bank management this is always a place where the solution falls down. Customers like the idea of blind closing shifts. But a key part of the 'cashing up' process is to complete a bank drop. At present you cannot complete a bank or safe ...
Make deposit default configurable at delivery method/mode level
A regular request from customers I have seen, is that they would expect different deposit values, dependant on whether the customer is having an item home delivered, or to collect from another store. Home delivery often requires the customer to pay in full up front. Where as collect at another s...
Return to original tender
a large number of customers are expecting the POS device to at least show the original tenders when completing a return from receipt at POS. It is a difficult issue to resolve, as you can have multiple lines and multiple payments on an order. However, some thought should be given into at least...
Click and Collect fulfilled from central warehouse, rather than store
We desperately need functionality to process a click and collect order where the order is fulfilled from a central warehouse. This is the process the vast majority of customers uses, mainly for picking abilities and stock accuracy (better at warehouse than in store). As opposed to taking the sto...
Info code sub code display order
We would like the ability to decide the display order of info code sub code buttons on the POS. Currently this uses the SubCode ID alphabetically. This would enable 'commonly' used responses to be put to the list, and new buttons can be added in the correct order.
Suspended transaction retention period
Please add the ability to specify a time period for which suspended transactions are retained at the channel database. This should be by a number of days. Once the time has been reached the suspended transaction should be removed from the recall order screen. Customers are explaining that cust...
Automatically ship transfer order on creation
The existing picking and receiving functionality requires the following steps to create and dispatch a transfer order; 1. Create new transfer order 2. Add items to the order. 3. Click Confirm (order is now created in HQ) 4. Find the new order in the P&R list 5. Click 'update' command button 6. S...
Cash Management - Warning on close shift of a discrepancy
It would be really useful if the POS warned the user of a discrepancy between cash taken and counted before closing the shift. The functionality would check each payment method where counting is required, and identify if a discrepancy is present. If yes this would then warn the user about the d...
Fix gift receipt prompt displaying incorrect values
The prompt for gift receipts has bugs which have been rejected for fix as by design. Although these issues are minor, they add to customer concerns of inconsistency in the product for user experience. This particular issue is caused by 'exchange' type transactions, (sale and refund on same cas...
Adyen Merchant account per store
A number of retailers have a setup where they have a merchant account with their PSP per store. This helps in being able to search for transactions and separate devices etc across stores. The merchant id setting is currently stored on the hardware profile, and as a result a separate hardware p...