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Respected Reprentative,


We are in the situation where we have some segment in real time marketing where we do not see edit/delete/copy buttons on segment and we see warning message that it could be used in other segment or marketing journey, but we do not have any way to check that. We reviewed all records manually and we could not identify that, We are 110 % percent sure its not getting used, but the segment are stuck in ready to use stage and we needs to clean them up.


Any idea how to identify the dependency and troubleshoot or have visibility on what could be the real reason? We contacted microsoft support, but they are taking lots of time in investigating the issue. It would be ideal for us to find dependency and understand the root cause without waiting. Please let us know if there are any known articles/bugs or ways we can troubleshoot such situations by our self.


Thank you.

Category: Segmentation
STATUS DETAILS
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