1
Make the 'From (Object)' and 'To (Object)' fields filterable and searchable from the Queue view.
Right now, since those two fields are from the associated entity (Email entity), so the fields are not filterable nor searchable in the Queue view.
We need this feature because we receive a lot of emails from suspect customers who are not yet contacts in the CRM. So it is not easy to find a list of email history with these customers, and we lost good communication with them due to the challenge of finding all their email history.
Therefore, we need to be able to quickly search and filter the 'From (Object)' and 'To (Object)' fields in order to easily locate a suspect customer's email.
Right now, since those two fields are from the associated entity (Email entity), so the fields are not filterable nor searchable in the Queue view.
We need this feature because we receive a lot of emails from suspect customers who are not yet contacts in the CRM. So it is not easy to find a list of email history with these customers, and we lost good communication with them due to the challenge of finding all their email history.
Therefore, we need to be able to quickly search and filter the 'From (Object)' and 'To (Object)' fields in order to easily locate a suspect customer's email.
STATUS DETAILS
Needs Votes