Ability to insert email templates when replying email to a non-contact email address


This is a request in order to create better and more efficient customer support experiences for the support team. Request: Ability to insert email templates when replying to the email to a non-contact email address. Background and Request Description: Currently, over half of the incoming Email...

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes

Ability to preview Email content from the Queue view


Please add a feature to allow the user to preview the Email content from the Queue view, so the customer services staff can quickly route the email to the appropriate queue/user at a quick glance.

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Category: Account, Contact, Calendar and Activity Management (472)

STATUS DETAILS
New

Make the 'From (Object)' and 'To (Object)' fields filterable and searchable from the Queue view


Make the 'From (Object)' and 'To (Object)' fields filterable and searchable from the Queue view. Right now, since those two fields are from the associated entity (Email entity), so the fields are not filterable nor searchable in the Queue view. We need this feature because we receive a lot of ...

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Category: Unified Experience: Search, navigation and performance (1028)

STATUS DETAILS
New