Dynamics has a WhatsApp integration. And Dynamics has a Knowledgebase.

The documentation used to contain the steps for this via Agent Scripts & Macro's but it has never worked for us.

When we copy+paste the text manually as hyperlink with an altered visual text will become plain text.

This functionality is already present in the Customer Service via E-mail.

So...

As a WhatsApp Agent I would like to send the contents on a Knowledgebase article/item into the WhatsApp conversation chatbox which may contain images, hyperlinks and/or attachments. The message will not be sent yet, so I can alter the text if needed.