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While SSO works well in most situations, it is still necessary for a user to enter the email address for home realm discovery in the first instance.
For browser users this "may" be possible to overcome through smartlinks but it is also an issue in USD.
Customers require that their end users do not have to go through this process - their users demand that they should not have to undertake this step.
For browser users this "may" be possible to overcome through smartlinks but it is also an issue in USD.
Customers require that their end users do not have to go through this process - their users demand that they should not have to undertake this step.
STATUS DETAILS
Declined
Administrator on 7/4/2023 3:59:04 PM
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.