Like in Outbound Marketing, I want to be able to update my Segments, although they are used in other Segments or in Journeys.
So no longer seeing the message
'Editing a segment associated with journey(s) or segment(s) is not available yet.'
Comments
Thus not only for dynamic segments, but for static segments too! Static segments can still be widely used (and re-used) in many other segments and/or journeys .. and might often change a lot over time too .. Image you need to start over and recreate them each and every time they change and recreate a live journey for each and every update ... this is an important showstopper and users hate that they can no longer manage it. Please try and take it up !
Category: Segmentation
We clearly need this too in realtime .. as before in OM.I don't understand why this "basic" standard behavior has changed.And like Tori explains ! Even not allowing us to stop and continue existing journeys at all!This is not workable!!If a segment is to be updated (add / remove members), it should be updateable even for live segments and live journeys.Why else do we set frequency settings in a journey on a segment .. I can image there's a challenge in a setup to allow it but this should have been a no-brainer to have it included from the start.
Category: Segmentation
This is a major issue we're experiencing as well. We need to be able to edit live segments based on growing audience over time. There is only so much pre-planning that can be done when building the segment when we are creating long term nurture content. On Microsoft's known issues they say "Today, users can't edit a segment that is being used in a live journey in Customer Insights - Journeys. To be able to edit the segment, stop the journey, and then make the edits to the segments." This makes it seem like we can pause the journey and restart it after finishing segment edits. However, this is not the case. When we go to stop the journey we get a warning "Once this journey is stopped, it cannot be restarted. A stopped journey has to be recreated before going live." This is a huge amount of extra work for functionality we had in Outbound already.
Category: Segmentation
We are also facing the same issue. We need that as often times, the base criteria can change based on a few requirements - for example, a growing list of members to be excluded, or a business rule change made by the business.Creating a new segment is not an option. As often times, this base segment is used in other segments, which means other segments need to be updated manually as well.
Category: Segmentation