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There is a 'Split' flag that is present on the Fulfillment plan when DOM has processed. The flag is not present, or available to add via configuration to the sales order lines. A Customer Service Representative in the Call Centre will find this flag important when talking to a customer about the status of their order.


They will not have visibility of the fulfilment plan, and even if they did, finding the sales order within multiple plans would not be possible. Therefore applying the split line to the sales order line if Auto apply is set on the fulfillment profile would be a welcome addition. The CSR could then tell the customer with accuracy that one of their order lines has been split over multiple fulfillment locations.



STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the idea! We will continue to monitor the votes and feedback to determine its consideration into our feature backlog. - Boyce Zhu, Principal Product Manager for Dynamics 365 Commerce