When rocessing a ship to customer order in MPOS, the system will default to the store location as the ship from warehouse.  Regardless of the training, we are facing way too many mistakes and lost sales and unacceptable customer service given human error of bypassing this default.

We are reqeusting that for any shipping order created in MPOS at our stores, that either the ship from location is defaulted as our warehouse location, or a pop up displays for the associate that directs them to choose the appropriate ship from location.

if the incorrect location is used then the order gets stuck and causes customer disappointment and extra work for store and call center agents to fix.