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See all ticket information on the Email Screen

Varun Garg on 6/15/2023 8:45:03 PM

The users in our implementation would like to see the complete ticket(case) details on the Email screen when sending an email. They would like this to make it easy for them to understand the context when responding to an email and provide better information in the email.


Category: Email
STATUS DETAILS
Under Review
Ideas Administrator

Administrator on 9/26/2023 3:46:38 AM

Thank you for your suggestion.

 

Please provide further details so that we can understand your idea better.

What are the details from Case that will be helpful on email screen?

 

Regards,

PM, Microsoft