5
I'm having a ticket about Presence issue in customer service. I known the presence will display as global even user create it. everyone can see all the presence when changing the status.
Main consideration:
Is that possible to create a presence for certain workstream?
Example: I have 2 workstreams and each workstream had difference member.
Presences:
break (WorkStream 1)
away (WorkStream 1)
lunch(WorkStream 2)
available(WorkStream 2)
User in workstream 1 only see break and away status when they are changing it. User in workstream 2 only see lunch and available.
STATUS DETAILS
New