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Sorting all Case Activities in service cases chronologically regardless of type (post, activity, note)

Jackie McCurdy on 5/1/2014 1:30:00 AM

It would be very helpful to have the option to sort all case activity types together within a case by date / time instead of having them sorted into buckets first.

For example, when I look at a case and specifically at Case Activities, my activities are bucketed into Posts, Activities and Notes. There is no view that allows me to see all posts, activities and notes in one list in chronological order so that I can get a clear view of the total progress that has occurred. Instead I have to switch between the 3 buckets tracking the date.

Thanks
Jackie McCurdy
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Category: Unified Experience: Search, navigation and performance
STATUS DETAILS
Declined
Ideas Administrator

Administrator

Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.

Comments

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J

RE: Sorting all Case Activities in service cases chronologically regardless of type (post, activity, note)

Thank you for your feedback. This is a great suggestion, and we will consider this in our roadmap.

Category: Unified Experience: Search, navigation and performance