3

Using the App for Outlook, track an email and set it regarding a record (account, opportunity, whatever) that has an ampersand (&) in the name. Tracking the item fails and shows a "retry" button, which fails again.


This seems to be due to the ampersand being included unencoded in the XML document that is posted to the Exchange Web Service. This should be encoded correctly as &

STATUS DETAILS
Declined
Ideas Administrator

Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.