A work order can be automatically created from a case but the record needs to have the same currency as the base currency. It should be okay to have any currencies.


Category: Field Service
Under Review
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.


Shloma Baum

PM, Microsoft



There are customers in the us, where the currency is dollar, but the invoice is in euro. This leads to problems with cases, as the case and workorder has to be set the same currency as the account (ie. dollar) but should get the invoice in euro

Category: Field Service