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Real-Time Journey Analytics in Dynamics 365 Marketing provides insights into how contacts are progressing through marketing journeys. If a contact gets "stuck" at a particular stage in the journey, identifying and resolving the issue promptly is crucial. 


I wanted to bring to your attention a limitation I’ve encountered with Real-Time Journey Analytics, specifically in the context of trigger-based segments. Currently, if more than 10 contacts are stuck in processing, there is no direct analytics feature available to easily identify these contacts. Instead, we are required to manually check the suppression list, exit criteria within the journey, and compare the members in the segment to those in the journey.

This process is not only time-consuming but also prone to errors, especially when dealing with larger datasets. Having a direct way to view which contacts are stuck in processing within the analytics dashboard would greatly enhance the efficiency of managing and optimizing journeys.

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