3
C

Making restrictions on the case form

Carles SALA on 12/19/2023 12:08:59 PM

Restrictions on the case form to prevent users from replying to emails on the timeline before typifying the case. 

 

To provide configuration that restrict actions in the case based on status reason or case typification.

Category: Case Management
STATUS DETAILS
Declined
Ideas Administrator

Administrator on 12/27/2023 6:00:42 AM

Thanks for your feedback. This is not on our roadmap. You can perform customization to achieve this scenario.

Regards,
PM, Microsoft