Keep sorting after access record
Sorting the case creation on the date column or another field
But when users open the record and come back to the view level the sorting has been reset.
This is an expected behavior in the Customer service work space and we want to suggest to keep sort.
"Group By" Funcionality
Issue Definition: "Group By" functionality not working as expected - once a Category is chosen and a record is entered, once it's been exited, the grouping is not saved
Cause: In such situations, there would need to be a
Power Apps Grid and Group By
The lack of compatibility between the "Power Apps Grid" and the "Group By" functionality.
Idea: including group by in controls of "Power Apps Grid"
Making restrictions on the case form
Restrictions on the case form to prevent users from replying to emails on the timeline before typifying the case.
To provide configuration that restrict actions in the case based on status reason or case typification.