5
Is it possible that when we reopen a case there is an entry in the timeline similar to the resolved one saying reopen and that the timestamp from the resolved action is not overwritten with new timestamp from reactivated action:
If ticket is closed = entry in timeline Resolved
If ticket is reactivated = entry in timeline reopend
Category: Routing/ SLA
STATUS DETAILS
Needs Votes

Comments

A

Agreed, This seems to issue with timeline in UCI.

Category: Routing/ SLA