5
Is it possible that when we reopen a case there is an entry in the timeline similar to the resolved one saying reopen and that the timestamp from the resolved action is not overwritten with new timestamp from reactivated action:
If ticket is closed = entry in timeline Resolved
If ticket is reactivated = entry in timeline reopend
If ticket is closed = entry in timeline Resolved
If ticket is reactivated = entry in timeline reopend
STATUS DETAILS
Completed
Comments
Agreed, This seems to issue with timeline in UCI.
Category: Case Management
Administrator on 10/16/2023 3:48:55 PM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM, Microsoft.
Enabling auto posts in the maker portal for timeline would give updates for any modification including reopening the case in the timeline