Adjust Filter Option on views


It would be great to adjust the filter optins on views. In our Case I would like to adjust the filter options (Queue recorde) for the column Target Queues in Entity Queues.

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Category: Customer Service Hub (32)

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Entry in the timeline Resolved - Reopend


Is it possible that when we reopen a case there is an entry in the timeline similar to the resolved one saying reopen and that the timestamp from the resolved action is not overwritten with new timestamp from reactivated action: If ticket is closed = entry in timeline Resolved If ticket is reacti...

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Category: Customer Service (Routing, SLA) (60)

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Needs Votes