23
Please add the ability to enable follow controls to bulk email sends via "Send Direct Email" and quick campaigns.
When sending a single email you can use the Email Engagement functionality of creating and sending a followed email message where "reply rate", "open rate", and "email count" can be enabled for that message. https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement#create-and-send-followed-email-message
When sending emails to a list of people either via a quick campaign or by selecting multiple contacts or leads then clicking "Send Direct Email" you cannot enable the follow controls. (See where it says not enabled in the email template selection screen.
https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement#choose-and-apply-the-most-effective-email-template
References for Email Engagement as part of Dynamics 365 Sales Insights
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/embedded-intelligence-overview#get-more-out-of-email-with-email-engagement
When sending a single email you can use the Email Engagement functionality of creating and sending a followed email message where "reply rate", "open rate", and "email count" can be enabled for that message. https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement#create-and-send-followed-email-message
When sending emails to a list of people either via a quick campaign or by selecting multiple contacts or leads then clicking "Send Direct Email" you cannot enable the follow controls. (See where it says not enabled in the email template selection screen.
https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement#choose-and-apply-the-most-effective-email-template
References for Email Engagement as part of Dynamics 365 Sales Insights
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/embedded-intelligence-overview#get-more-out-of-email-with-email-engagement
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