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When you create a service invoice for a service contract, service ledger entries are created at the same time.
This makes it impossible to change anything in the service invoice, or even delete te invoice. You can then get 'stuck' in the service invoice when posting is not possible due to an error.
Example:
When the GL account that is used in the service invoice has no product posting group set up, it is not possible to post. But is is also not possible to add the product posting group. So now it is impossible to post the service invoice AND it is impossible to delete the invoice and try again after correcting the GL account!

It should at least be possible to delete the invoice, and then when you delete the service invoice also delete the service ledger entries.
And preferably also make it possible to make changes to the service invoice and copy those changes (if relevant) to the service ledger entries.
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback. We are considering adding it to our (longer term) roadmap.

Sincerely,
Andrei Panko
PM, Microsoft

Comments

N

It is curious that if you try to change a dimension value at line level, the system returns an error if the line is associated to a service entry, but if you change a dimension value at header level, the system asks you if you want to update the lines and in this case, it changes the dimension value of all the lines, including those associated to a service entries. This does not make sense.We are in 2023 and we still do not have a solution to this bug. What does "longer term" means?

Category: Service Order Management

N

This is definitely a bug and should be fixed.

Category: Service Order Management

N

Should be implemented ages ago. Seems like the Service Module always gets neglected.

Category: Service Order Management

N

One of the worst module of BC.

Category: Service Order Management

N

Completely agree, we've carried out this amendment for several customers, you also need to ensure that the date fields on the Service Contract are rolled back to the previous dates. IE update Next/Last Invoice Date etc

Category: Service Order Management