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When you create a service invoice for a service contract, service ledger entries are created at the same time.
This makes it impossible to change anything in the service invoice, or even delete te invoice. You can then get 'stuck' in the service invoice when posting is not possible due to an error.
Example:
When the GL account that is used in the service invoice has no product posting group set up, it is not possible to post. But is is also not possible to add the product posting group. So now it is impossible to post the service invoice AND it is impossible to delete the invoice and try again after correcting the GL account!

It should at least be possible to delete the invoice, and then when you delete the service invoice also delete the service ledger entries.
And preferably also make it possible to make changes to the service invoice and copy those changes (if relevant) to the service ledger entries.
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.


Sincerely,
Andrei Panko
PM, Microsoft

Comments

N

One of the worst module of BC.

Category: Service Order Management

N

Completely agree, we've carried out this amendment for several customers, you also need to ensure that the date fields on the Service Contract are rolled back to the previous dates. IE update Next/Last Invoice Date etc

Category: Service Order Management