It's my understanding that Team Member users only have View access to the Service Module. We have 10 users who use Team Member licenses in the Essentials version of BC. They can edit existing sales documents, create quotes, and make other minor edits. These permissions should also carry over to the Service Module of Business Central. These users only need to modify existing service quotes, edit existing service items, edit service orders etc. To get these users the basic permissions they need to do what they do in the Essentials version in the Premium version, we would be forced to pay $100/user per month instead of $8/user per month.
Comments
There is no logical reason why a Team Member should be allowed to update existing sales orders or purchase orders, but not service orders.The "Dynamics 365 Licensing Guide" is a bible from Microsoft that of course contains some information about the Business Central Team Member license.a) The Dynamics 365 Business Central Team Members license grants a named user the following rights:Read data within Business CentralUpdate existing data and entries in Business Centralb) Essentials and Premium user licenses include:Unrestricted Business Central Team Members access.However, nowhere in this bible is it mentioned that there is a restriction whereby no modifications can be made in the Service and Manufacturing modules.We have now discovered at our customer's site that a team member is not even able to print a service order. The reason for this is that when printing, the invoice discount is automatically recalculated in the background, which leads to a modify transaction.Even if it is Microsoft's intention that Team Members should not be allowed to manually modify service orders, it should at least be possible for Team Members to print service documents.With the constantly increasing license prices, it is becoming progressively more difficult to convince customers of Business Central. If additional hurdles like this are added and a customer has to purchase a Premium license just to print service documents, then I no longer look very optimistically into the future.
Category: Service Order Management
@administrator:Let's take an example that a service order (basically a service call) is created by an user having premium license. The resource (service engineer) is allocated.Now a service engineer wants to navigate to the service task, view the service document (service order) and then open the service item worksheet to input details such as fault, symptom, resolution codes and/or input comments for faults and resolution on the service item worksheet.If Microsoft expects that this activity requires a premium license, I think the service module is not a saleable feature within business central. There are tens and hundreds of service engineers and at least in India, customers will not be willing to shell out cost of premium licenses for this team.
Category: Service Order Management

Business Central Team (administrator)
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team