It's my understanding that Team Member users only have View access to the Service Module. We have 10 users who use Team Member licenses in the Essentials version of BC. They can edit existing sales documents, create quotes, and make other minor edits. These permissions should also carry over to the Service Module of Business Central. These users only need to modify existing service quotes, edit existing service items, edit service orders etc. To get these users the basic permissions they need to do what they do in the Essentials version in the Premium version, we would be forced to pay $100/user per month instead of $8/user per month.
Comments
@administrator:
Let's take an example that a service order (basically a service call) is created by an user having premium license. The resource (service engineer) is allocated.
Now a service engineer wants to navigate to the service task, view the service document (service order) and then open the service item worksheet to input details such as fault, symptom, resolution codes and/or input comments for faults and resolution on the service item worksheet.
If Microsoft expects that this activity requires a premium license, I think the service module is not a saleable feature within business central. There are tens and hundreds of service engineers and at least in India, customers will not be willing to shell out cost of premium licenses for this team.
Category: Service Order Management
Business Central Team (administrator)
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team