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Instagram as channel

Rebecca Winter on 5/12/2021 11:29:45 AM
Please enable instagram as a new channel , so that direct messages on instagram can be answered through omnichannel for service app in Dynamics 365.
Category: Omnichannel for Customer Service
STATUS DETAILS
Needs Votes

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RE: Instagram as channel

Muhammad Abdullah on 1/24/2022 8:13:39 AM

any update regarding above idea ?

Category: Omnichannel for Customer Service

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RE: Instagram as channel

Thomas SERPOLLET on 12/24/2021 3:55:12 PM

Yes, it should be implemented

Category: Omnichannel for Customer Service

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RE: Instagram as channel

Alberto Avendaño on 11/4/2021 2:03:17 PM

Instagram is a tool widely used to sell, do businesses, and interact with customers. It's necessary add it as a channel. Many customers have asked me about Instagram integrated in the Omnichannel add-on.

Category: Omnichannel for Customer Service

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RE: Instagram as channel

Carlos Humberto Lopez Jaramillo on 10/26/2021 5:30:23 AM

This is definitively a most needed update

Category: Omnichannel for Customer Service