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Please enable instagram as a new channel , so that direct messages on instagram can be answered through omnichannel for service app in Dynamics 365.
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Comments

R

any update regarding above idea ?

Category: Omnichannel for Customer Service

R

Yes, it should be implemented

Category: Omnichannel for Customer Service

R

Instagram is a tool widely used to sell, do businesses, and interact with customers. It's necessary add it as a channel. Many customers have asked me about Instagram integrated in the Omnichannel add-on.

Category: Omnichannel for Customer Service

R

This is definitively a most needed update

Category: Omnichannel for Customer Service